Legal
Privacy Policy
Last updated: April 28, 2026
⚡ In plain language: We collect only what's necessary to process orders and send you the research guide you asked for. We never sell your data. This policy explains exactly how it works.
1. Information We Collect
We collect information you voluntarily provide when you:
- Place an order — Name, email address, shipping address, payment information (processed securely via Snipcart/Stripe — we never store full card details)
- Download our research guide — Email address (used only to send the guide and occasional research updates)
- Contact us — Email address and any information you include in your message
- Use the peptide quiz — Quiz responses and email address (if you choose to receive results)
2. How We Use Your Information
- Process and fulfil your orders
- Send your requested research guide or quiz results
- Communicate about order status and customer support
- Improve our products and website experience
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3. Third-Party Services
We use the following third-party services that may process your data:
- Snipcart — Payment processing and cart management. View their privacy policy
- Stripe — Credit card payment processing. View their privacy policy
- NowPayments — Cryptocurrency payment processing. View their privacy policy
- Resend — Email delivery for notifications and guides. View their privacy policy
- Airtable — Order and inventory management database
- Netlify — Website hosting. View their privacy policy
4. Data Storage and Security
We implement reasonable security measures to protect your data:
- All connections are encrypted via HTTPS (SSL/TLS)
- Payment data is handled directly by Snipcart/Stripe — we never store raw payment credentials
- Email addresses are stored in Resend (encrypted at rest)
- Order data is stored in Airtable with access controls
5. Your Rights (Australian Privacy Law)
Under the Australian Privacy Act 1988 (Cth), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications at any time
To exercise these rights, email support@element-42.com.au.
6. Email Communications
If you provide your email (for the research guide, quiz, or order), we may send:
- Transaction emails (order confirmation, shipping updates)
- The requested research guide or quiz results
- Occasional research updates (opt-out available in every email)
You can unsubscribe from research updates at any time via the link in any email.
7. Cookies
Our site uses minimal cookies — primarily those required by Snipcart for cart functionality. We do not use tracking cookies, analytics cookies, or advertising cookies at this time.
8. Changes to This Policy
We may update this policy as our practices evolve. Material changes will be noted on this page with an updated date.
9. Contact
For privacy-related inquiries:
Email: support@element-42.com.au
Telegram: @element42support